|
Crisis Cleanup is a website tool and hotline used throughout the United States, connecting disaster survivors who need property cleanup assistance with volunteers who can help. The hotline is staffed by volunteers who work from home as they have time. Survivors call the hotline, phone volunteers take the call, and enter the information on the website. Volunteer organizations claim cases, do the work, and then close the case. Everyone is working from the same list which minimizes duplication of efforts and saves time, so more people get help. All services are free.
|
VOLUNTEER REQUIREMENTS
- A computer with internet access (Google Chrome, Mozilla Firefox, or Microsoft Edge internet browser).
- A phone (cell or landline). Your phone number is always kept anonymous from callers.
- Computer skills to proficiently navigate websites and enter accurate data while speaking on the phone with a survivor.
- The hotline is open 7 days a week, 9:00am - 8:30 pm (of the time zone of the incident).
- Volunteers are NOT required to schedule work times or fill quotas, but having some sort of schedule is important. A good goal may be to plan on a few hours per week, depending on need and your availability. One hour per day for seven days is better than seven hours a day for two days straight. Watch call queue levels to determine need. Volunteers can work longer hours if desired, but please be prudent and pace yourself to avoid burnout! Phone volunteers cannot choose but take calls for all open incidents.
- Volunteers are NOT required to schedule work times or fill quotas, but having some sort of schedule is important. A good goal may be to plan on a few hours per week, depending on need and your availability. One hour per day for seven days is better than seven hours a day for two days straight. Watch call queue levels to determine need. Volunteers can work longer hours if desired, but please be prudent and pace yourself to avoid burnout! Phone volunteers cannot choose but take calls for all open incidents.
GETTING STARTED
- Sign-up to volunteer by creating a profile with Week of Compassion.
- Check your email for an invitation to create an account with Crisis Cleanup (check your junk email, if necessary, for the link).
- Create your user account by clicking on the link in the email invitation.
- Once you’ve watched the training videos, you can log on to Crisis Cleanup and start taking calls.
VOLUNTEER TRAINING VIDEOS & USER GUIDE
- Introductory video for all Crisis Cleanup site users.
- Detailed phone training - organization training video – 30 min. (or Zoom training call provided by CrisisCleanup)
- Phone Volunteer Resource Sheet example of a live call, cheat sheet, mini-tutorials, Q&A recordings, etc.
- User Guide PDF optional reading that contains detailed information for reference.
